Phoenix Rising | Lauren Tobey

Effective Date: November 4, 2025
Last Updated: November 4, 2025

Agreement to Terms

By accessing or using the Phoenix Rising website (laurentobey.com) and services provided by Lauren Tobey ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services.

Services Provided

Phoenix Rising offers:

Educational content about trauma healing, complex PTSD, and nervous system regulation
Digital products including guides, courses, and programs
Coaching services (trauma-informed coaching, not therapy)
Community support through private groups and forums
Email communications with educational and promotional content

Important Disclaimers

This Is Not Therapy

Lauren Tobey is a Trauma-Informed Coach (CPD Certified & IPHM Accredited), not a licensed therapist, psychologist, psychiatrist, or medical professional.

Phoenix Rising services:

Are NOT a substitute for professional medical or mental health treatment
Are NOT therapy, counseling, or clinical mental health care
Do NOT provide diagnosis, treatment, or prevention of any mental health condition
Are designed to COMPLEMENT professional treatment, not replace it

When to Seek Professional Help

If you are experiencing:

Suicidal thoughts or self-harm urges
Severe mental health symptoms
Acute crisis or emergency
Symptoms requiring clinical intervention

Please contact a licensed mental health professional immediately.

Crisis Resources:

988 Suicide & Crisis Lifeline - Call or text 988
Crisis Text Line - Text HOME to 741741
Emergency Services - Call 911 or go to your nearest emergency room

Eligibility

By using our services, you represent and warrant that:

You are at least 18 years of age
You have the legal capacity to enter into these Terms
You are not in acute crisis requiring immediate clinical intervention
You are stable enough to engage in self-directed healing work

Phoenix Rising services are NOT appropriate for individuals:

Under 18 years of age
In active crisis or experiencing suicidal ideation
Requiring clinical mental health treatment as a primary intervention
Unable to consent to participate in coaching services

User Responsibilities

By using our services, you agree to:

Take Responsibility for Your Wellness

You are responsible for your own mental health and wellness decisions
You will seek professional help if you need clinical intervention
You will not rely on Phoenix Rising as your sole source of mental health support
You will inform your healthcare providers about your participation in coaching programs

Use Services as Intended

You will not misuse or abuse our services
You will not share account access with others
You will respect community guidelines in group spaces
You will not use our content for commercial purposes without permission

Provide Accurate Information

You will provide truthful and accurate information when requested
You will update your information if it changes
You will not impersonate others or provide false information

Intellectual Property

Our Content

All content on the Phoenix Rising website and in our programs, including but not limited to:

Text, graphics, images, videos
The Phoenix Path framework
Course materials and worksheets
Blog posts and educational content
Logos and branding

Is the exclusive property of Lauren Tobey / Phoenix Rising and is protected by copyright, trademark, and other intellectual property laws.

What You Can Do

You may:

Access and use content for your personal, non-commercial use
Download materials provided as part of purchased programs
Share our blog posts via social media (with proper attribution)

What You Cannot Do

You may NOT:

Reproduce, distribute, or republish our content without written permission
Use our content for commercial purposes
Remove copyright notices or attributions
Claim our content as your own
Share purchased program materials with non-participants

Violation of these terms may result in immediate termination of your access and legal action.

Purchases and Payments

Product Pricing

All prices are listed in U.S. Dollars (USD)
Prices are subject to change without notice
Promotional pricing may be offered at our discretion

Payment Processing

Payments are processed securely through Stripe via Systeme.io
You authorize us to charge your payment method for all purchases
You are responsible for any taxes, fees, or charges associated with your purchase

One-Time vs. Recurring Payments

Phoenix Rising ($97) - One-time payment, lifetime access
Founder's Direct Support ($25/month) - Recurring monthly subscription
You can cancel recurring subscriptions at any time

Refund Policy

30-Day Money-Back Guarantee

For the Phoenix Rising program:

You have 30 days from the date of purchase to request a full refund
To request a refund, email support@laurentobey.com with "Refund Request" in the subject line
Refunds are processed within 5-7 business days
No questions asked - if it's not working for you, we'll refund you

Recurring Subscriptions

For Founder's Direct Support ($25/month):

You may cancel at any time
Cancellations take effect at the end of the current billing period
No refunds for partial months
You retain access through the end of your paid period

Non-Refundable Items

The following are NOT eligible for refunds:

Free products (e.g., the downloadable guide)
Services already rendered (e.g., completed coaching sessions)
Purchases made more than 30 days ago (for Phoenix Rising)

Account Termination

Your Right to Cancel

You may cancel your account at any time by:

Unsubscribing from email communications
Canceling recurring subscriptions
Contacting us at support@laurentobey.com

Our Right to Terminate

We reserve the right to suspend or terminate your access to our services if:

You violate these Terms of Service
You engage in abusive, harassing, or inappropriate behavior
You misuse our services or community spaces
We suspect fraudulent activity
Required by law

Termination does not entitle you to a refund unless within the 30-day guarantee period.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

No Guarantees of Outcomes

We do NOT guarantee:

Specific results from using our programs
That our services will cure, treat, or heal any condition
That you will achieve any particular outcome
That our services are error-free or uninterrupted

Your Assumption of Risk

By participating in Phoenix Rising services, you acknowledge and agree that:

You are responsible for your own mental health decisions
Coaching is not a substitute for therapy
You assume all risks associated with your participation
We are not liable for any outcomes, whether positive or negative

Limitation of Damages

Phoenix Rising and Lauren Tobey shall NOT be liable for:

Any indirect, incidental, special, or consequential damages
Loss of profits, data, or business opportunities
Emotional distress or mental health deterioration
Any damages arising from your use of our services

Your sole remedy for dissatisfaction is to stop using our services and request a refund within the 30-day guarantee period.

MAXIMUM LIABILITY: In no event shall our total liability to you exceed the amount you paid for the specific service at issue.

Indemnification

You agree to indemnify, defend, and hold harmless Phoenix Rising, Lauren Tobey, and our affiliates from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

Your use of our services
Your violation of these Terms
Your violation of any third-party rights
Any content you submit or share

Privacy and Data Use

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to our collection and use of your information as described in the Privacy Policy.

Key points:

We collect personal information (name, email, payment info)
We use your information to provide services and send communications
We do not sell your information to third parties
You can unsubscribe from emails at any time

Read our full Privacy Policy (linked in footer).

Community Guidelines

If you participate in Phoenix Rising community spaces (groups, forums, live events), you agree to:

Be Respectful

Treat others with kindness and respect
No harassment, bullying, or discrimination
Respect others' privacy and boundaries

Be Appropriate

No spam, self-promotion, or commercial solicitation
No explicit, violent, or inappropriate content
Stay on topic and contribute constructively

Be Honest

No impersonation or false information
No misinformation about mental health or medical topics
Be authentic and genuine in your interactions

Violation of community guidelines may result in removal from the community and termination of your account.

Third-Party Services and Links

Our website may contain links to third-party websites, services, or resources (e.g., payment processors, social media platforms).

We are NOT responsible for:

The content or practices of third-party sites
Any damages or losses caused by third-party services
Privacy policies of external websites

Your use of third-party services is at your own risk and subject to their terms and policies.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time.

When we make changes:

We will update the "Last Updated" date at the top of this page
We will notify you via email if changes are significant
Your continued use of our services after changes constitutes acceptance

If you do not agree to the modified Terms, you must stop using our services.

Dispute Resolution

Informal Resolution

Before filing any legal claim, you agree to first contact us at support@laurentobey.com to attempt to resolve the dispute informally.

Arbitration Agreement

BY AGREEING TO THESE TERMS, YOU AGREE TO RESOLVE ANY DISPUTES THROUGH BINDING ARBITRATION, NOT THROUGH COURT LITIGATION.

Any dispute arising from these Terms or your use of our services shall be resolved through:

Binding arbitration under the rules of the American Arbitration Association (AAA)
Individual basis only - no class actions or representative proceedings
Location: Fort Worth, Texas (or mutually agreed location)

Exceptions to Arbitration

The following disputes are NOT subject to arbitration:

Claims for injunctive or equitable relief
Claims involving intellectual property rights
Small claims court disputes (below jurisdictional limit)

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Any legal action not subject to arbitration shall be brought in the state or federal courts located in Tarrant County, Texas.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and Phoenix Rising regarding your use of our services.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Lauren Tobey | Phoenix Rising
📧 Email: support@laurentobey.com
🌐 Website: laurentobey.com

Acknowledgment

By using Phoenix Rising services, you acknowledge that: