Phoenix Rising | Lauren Tobey

Effective Date: November 4, 2025
Last Updated: November 4, 2025

Introduction

Welcome to Phoenix Rising ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website laurentobey.com and use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you interact with our website or services, we may collect the following personal information:

Name
Email address
Payment information (processed securely through Stripe/Systeme.io)
Communication preferences
Any information you provide in forms, surveys, or correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring website
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process transactions and send purchase confirmations
Send you email communications (educational content, program updates, marketing)
Respond to your inquiries and provide customer support
Improve our website and services
Analyze usage patterns and trends
Comply with legal obligations
Protect against fraud and unauthorized access

Email Communications

What You'll Receive

When you opt in to our email list by downloading our free guide, you will receive:

Educational content about trauma healing, nervous system regulation, and complex PTSD
Weekly blog updates and trauma-informed insights
Promotional emails about Phoenix Rising programs and services
Updates about new offerings, events, or resources

Your Rights

You can:

Unsubscribe at any time using the link in every email
Update your preferences by replying to any email
Request a copy of all data we have about you

We will never:

Sell your email address to third parties
Send you spam
Share your information without your consent (except as required by law)

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

Service Providers

We use trusted third-party service providers to help us operate our business:

Systeme.io - Website hosting, email marketing, payment processing
Stripe - Payment processing (they handle all credit card information securely)
Analytics providers - To understand website usage (e.g., Google Analytics)

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal requests (subpoenas, court orders)
Protection of our rights, property, or safety
Investigation of fraud or security issues
Compliance with legal obligations

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, please note:

No method of transmission over the internet is 100% secure
No electronic storage system is completely secure
We cannot guarantee absolute security of your information

You are responsible for:

Keeping your login credentials confidential
Notifying us immediately of any unauthorized access

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Correction

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request a copy of your data

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, transaction records).

Opt-Out

You can:

Unsubscribe from emails using the link in every email
Disable cookies through your browser settings (may affect website functionality)
Request to stop processing your information for marketing purposes

How to Exercise Your Rights

To exercise any of these rights, contact us at:
📧 support@laurentobey.com

We will respond to your request within 30 days.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience on our website.

What We Use Cookies For

Essential cookies - Required for website functionality
Analytics cookies - Help us understand how visitors use our site
Marketing cookies - Allow us to show you relevant content

Managing Cookies

You can control cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

International Users

If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where our servers are located.

By using our services, you consent to the transfer of your information to the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

Update the "Last Updated" date at the top of this page
Notify you via email if the changes are significant
Post the updated policy on our website

Your continued use of our services after changes are made constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Lauren Tobey | Phoenix Rising
📧 Email: support@laurentobey.com
🌐 Website: laurentobey.com

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know - Request information about the personal data we collect and how we use it
Right to Delete - Request deletion of your personal information
Right to Opt-Out - Opt out of the sale of your personal information (Note: We do not sell your information)
Right to Non-Discrimination - We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at support@laurentobey.com.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):